We offer the industry's highest-quality electronics products at the lowest-possible prices. With over 25 years experience in telecommunications we understand the importance of selling only the best quality networking products with dedicated customer service committed to excellence .
Safe and Secure Shopping: At ValueTechSupply.com, we value the safety of your purchasing and personal information. For this reason, we use a 128 bit encrypted server through Yahoo Store ensuring the safety of your credit card information. In addition, ValueTechSupply.com will never sell or share customer data with any other company or organization.
We cherish your feedback. Please send your recommendations and product requests to:
Our contact information
By email: firstname.lastname@example.org
By standard mail:
Value Tech Supply, Inc.
21218 Saint Andrews Blvd Suite 130
Boca Raton, FL 33433
By Fax : email@example.com
We strive to ship all orders within 24 hours from receipt of order.
Refund, Returns and Cancellation Policies:
Here at Value Tech Supply, we promise to try to bring you the best quality products in a timely and efficient manner. However, if for some reason you need to return your order, we will gladly issue you a refund, in accordance with the following guidelines:
If you are unsatisfied with the product:
If after you purchase any product* from Value Tech Supply, at any time within 30 days, you feel that, for any reason, it fails to live up to your expectations, return it to us and we will immediately and cheerfully refund you 100% of the purchase price*.
For our covert cameras: DUE TO THE NATURE OF THESE PRODUCTS (ONE TIME EVIDENCE GATHERING AND COUNTER-SURVEILLENCE SWEEPS) WE ACCEPT RETURNS ON DEFECTIVE MERCHANDISE ONLY FOR REPLACEMENT OR REPAIR (AT OUR DISCRETION) UNDER WARRANTY FOR THE PARTICULAR PRODUCT.
ALL ITEMS RETURNED MUST BE ASSIGNED AN RMA NUMBER
SOFTWARE PROGRAMS CANNOT BE RETURNED AFTER SEAL IS BROKEN.
Unused Non defective products can be returned for a refund within 30 days.
* Unfortunately, we cannot issue a refund for shipping charges, unless the product is defective or we made an error. For drop ship orders (any order that did not ship from our warehouse ) a restocking fee may be charged depending upon the product and its condition. Cable unless defective is not returnable. Please email us @ firstname.lastname@example.org for further information regarding these returns.
Manufacturer and distributors expressly disclaim any and all warranties not set forth herein, including any warranty of fitness for a particular purpose and/or warranty of merchantability which might otherwise be applicable. In the event of a manufacturing defect, buyer's remedy shall be strictly limited to refund of the purchase price or replacement. Buyer specifically acknowledges waiver of any claim against either manufacturer or distributor regarding consequential damages to person or property, damages for loss of use, lost time, lost wages, lost income, loss or profit, or other incidental or consequential damages. Manufacturer and/or distributor reserve the right to make specification and price changes without prior notice or subsequent obligation.
If your shipment contains a defective product or we sent you the wrong product:
Please contact us at email@example.com for an RMA so we may arrange for a return for the defective/incorrect item and replace it at no cost to you. Returns must be received within 30 days of issuance of RMA. The item must include its original packaging, and be in as-new condition with the packing slip, all warranty cards, and accessories (if applicable). Please allow approximately 5 business days for your return to be processed once it has arrived at the warehouse.
If your shipment was damaged in transit we must be notified within 5 days so we can make the proper claim with the carrier.
Certain Kendall Howard and Middle Atlantic Products must be shipped by freight (truck), due to size or weight of item. We will notify you prior to shipment if shipping charges differ from website for your approval. We will only charge exact shipping charges. WE DO NOT CHARGE HANDLING FEES.
Ordered the wrong item?
If you would like an exchange for an order you placed, please contact us for a RMA number.Returns must be received within 30 days of issuance of RMA. If you request a replacement, we will ship it after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then, place a new order. The new order will be shipped as soon as we have the product available and a credit will be applied approximately 7 days after we receive the product(s) you are returning in their original condition within 30 days. Damaged items will not be refunded if they are in non-resellable condition. We recommend you insure your package.
All returns must include a Return Merchandise Authorization number (RMA#), so be sure to contact us before returning any items.